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Mon, Dec 3, 2018, 2:19 PM
I was contacted by Costco regarding our contact and provided them with a copy of our communication. I regret you are displeased with our offer but our offer of $100 Yamabuck is above and beyond our commitment as outlined in our warranty policy.
From: Scott Harrison
Sent: Wednesday, November 07, 2018 11:46 AM
We have reviewed the repair performed by The dealership indicates they found there was a loose connection they were able to repair and secure to make sure you would have no further issues. The connector obviously was not secured properly and had become loose shortly after the Kodiak was operated.
We obviously regret this happened but this is what warranty coverage is for and the repair was authorized. We are not able to compensate for the decal that came off after being power washed but as a goodwill gesture we will send you a $100 Yamabuck that can be used at a dealership for parts or accessories.
Tue, Dec 4, 2018, 11:00 AM
Hi Scott, I feel that the wiring is now not original equipment. I paid for a new Yamaha. I now have a machine that has been altered by crimping on new connectors onto the wires that failed. I feel that i deserve what i paid for. Order the two new wiring harnesses and have them installed so go get what i paid for. I really think that is the right thing to do. Thanks ,Gene
Fri, Dec 7, 2018, 1:43 PM
to scott_harrison I guess my opinion talking with you on the phone was correct. Not answering any of my e-mails confirms this thought. I now know that Yamaha wasn't a good choice on my part to purchase. I should have purchased the Honda I was looking at, but when I saw the displayed Yamaha at Costco it had changed my mind. Well I feel your product and warranty repairs needs refinement. I know for a fact the cooling fan never cycled from when I first bought it. I had thought this was normal due to the weather conditions. My guess is I will have nothing but issues with your product in the future. It is already back firing through the breather. The rear foot brake also doesn't work at all. I will now try to find someone that is willing to listen to issues and start resolving them.
Fri, Dec 7, 2018, 2:08 PM
I am sorry you are displeased with the decision of Yamaha but the repair was performed in accordance with policy. I suggest making an appointment with your dealer to investigate the issues now being reported.
Product or Service Mentioned: Yamaha Motor Atv.
Reason of review: Bad quality.
Monetary Loss: $5000.
Preferred solution: Price reduction.