6555 Katella Ave, Cypress, CA 90630, USA
Not resolved

Update by user Dec 30, 2018

Update: the dealership agreed to do a buy-back of the XMAX. Yes, I lost money of the agreement...

but it was the only option I had. I was looking at $2k already spent on a rental car waiting for the XMAX fob to be replaced; then $1k on replacing the ignition system; and another 1k to ship the XMAX from the dealership in Colorado to my location in southern California.. do the math... $4k to replace a fob on a $6k scooter....

yea I know... absurd... After filing a BBB complaint against Yamaha Corp.... their response?

there was no charge on one of the parts needed to replace the fob. Yea I know its my fault for losing the only fob I had (Yamaha only provided one fob at time of purchase) and I agreed to the option of replacing the entire ignition system in order to get a new fob... However I believe its not a good business practice that Yamaha Corp, nor the Yamaha dealership, didn't retain the program code for replacing the fob (auto dealerships do for their customers).. An important fact the dealership didn't inform me of when I purchased the XMAX...

and to add insult to injury... Yamaha Corp didn't even stock one of the parts (the fore-mentioned part I would not have to pay for) for the ignition replacement I agreed to... in my case... they had to "locate" one which took over a month to find....

This farce does have a semi-happy ending, as well as, a hard lesson learned on my part... if you buy a Yamaha scooter with the fob system...insist on two fobs and make the sales person shows you the fob program info; or do what I've should have done...

Avoid Yamaha all together!!!The semi-happy ending? I'm now riding a new Suzuki Burgman 400 and glad to be done with Yamaha ...

Original review posted by user Nov 30, 2018

I own an Yamaha 2018 Xmax 300cc which I purchased in June of this year. In August, I lost my smart key or fob. Yamaha only provides one fob at time of purchase in my case.

Long story short.... if you lose your fob and didn't retain your "key ID card" that contains the smart key or fob coding numbers that came with your documentation -- expect expensive replacement costs. Unfortunately, when I purchased my Xmax from Rocky Mountain Plaza Motorsports in Colorado Springs... the sales rep never mentioned this little fact during my walk through, nor did I have this very important "key ID card" in my documentation. The work around is to replace the ignition, etc which involves three components which is mentioned in the owners' manual. Which I will gladly pay for if I could get my replacement fob in a timely matter....

Here's when things went really south in two areas... It turns out Yamaha does not retain these program code numbers or connect them to the Xmax VIN, nor does the dealership that sold the Xmax have the program code numbers either. This piece of information was never mentioned to me during the sales transaction. So if you don't have that "key ID card" you are screwed. Its about theft protection according to Yamaha Corp.

Here where its get really interesting... it turns out Yamaha doesn't even stock one of the three components needed to complete the ignition work around... In my situation, Yamaha Corp told me they are trying to "locate" one and don't any idea when the component will be available... the dealership told me maybe January of 2019... maybe (my Xmax has been at the dealership since the first week of September). I'm looking at six months or even longer without my Xmax. I should also mention the Xmax is my sole mode of transportation.. or for now was....

I filed a BBB and CA consumer complaint to no avail....

Product or Service Mentioned: Yamaha Motor Xmax 300 Scooter.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: replace scooter or reasonable priced buy back.

  • Parts Back Order
  • Poor Customer Sevice
  • Scooters
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